Check incoming payment

You can check your customers' incoming payments in just a few seconds. Simply download a bank statement from your bank and check the incoming payments in your online gallery. Matching orders or invoices are then directly marked as paid.

How it works

Most banks or online banking tools already offer the option of exporting bank statements in CSV format. The account statement is then written to a file in tabular form (similar to an Excel sheet). To import the file, please click on Orders & Co. / Upload account statement in the admin area.

1. Orders & Co. / Upload account statement
2. Select the CSV file (your account statement)

You must then enter the columns containing the date, amount and purpose of the booking, as this cannot be recognized automatically. We only need these 3 columns in the CSV file.

1. Date of booking
2. Intended use
3. Amount of the booking

Please enter (as in Excel) the corresponding column in your account statement containing the date, purpose and amount. The left-hand column is "Column A", then "Column B" and so on.

Then click on Import account statement.

In order for us to be able to recognize a customer's incoming payment, your customer must enter the unique transfer code in the reason for payment. This usually starts with "PX" followed by a few letters and numbers.

It is important that the customer enters their transfer code exactly as in the order. Only then can we allocate the booking.

Please note:

• The transfer code (e.g. "PB123ABC") must be entered correctly by the customer
• The amount must correspond to the order total
• Unfortunately, partial transfers cannot be recognized
  (an order over EUR 119.99 must be transferred in the same way)

In the second step, you transfer the orders that were recognized during import by clicking on the corresponding lines. You can also select all lines at once. Then click on Accept incoming payment.

Data protection is guaranteed

We will never store your account statements on our servers but only read them to recognize incoming payments. After the comparison, we will show you all the bookings found and you can confirm receipt of payment.